Privacy Policy

Equine Tendon App - Privacy Policy

Effective Date: 14/05/2024

This privacy policy ("Policy") describes how the personal information of users ("User", "you" or "your") is collected, used, and disclosed by Equine Tendon Ltd ("we", "us", or "our") through your use of the Equine Tendon App, a mobile application dedicated to equestrian care and management.

Information We Collect

Personal Information:

We collect personal details such as your name, surname, and email address. This information is provided by you at your discretion and is necessary for the functionality of the app.

Location Data:

We collect GPS data to verify that any products rented from Equine Tendon remain within the geographical boundaries you establish during the onboarding process. This data helps ensure that the products are not relocated to unauthorised locations without prior consent.

Horse Information:

Specific details about your horse(s), including any related injury information, are collected to enhance the app's functionality, allowing for a tailored rehabilitation schedule and for analytical and promotional purposes.

How We Use Your Information

  • To provide targeted and effective equine rehabilitation services.
  • For internal record keeping and to answer your enquiries or questions.
  • To improve our products and services based on your feedback and interactions.
  • To send promotional emails about new products, special offers, or other information, subject to your consent.
  • To customise the app according to your interests and interactions.

Third-party service Providers and Indemnity

We engage various third-party service providers to enhance the functionality and user experience of the Equine Tendon App. These providers include Crisp for chat services, Calendly for scheduling appointments, and Stripe for managing payments and subscriptions. While we strive to select reputable service providers, we do not control their operations and cannot guarantee their performance. We are not liable for any failures, disruptions, or issues that arise from the use of these third-party services. 

You agree to indemnify, defend, and hold harmless Equine Tendon Ltd and its directors, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your reliance on such third-party services. We encourage you to familiarise yourself with the terms and privacy policies of these third-party providers before utilising their services.

Communications

We may send transactional emails and push notifications related to app functionality, as well as occasional promotional messages. You may opt out of promotional communications by unsubscribing through email communication or contacting us at [email protected].

Data Ownership and Deletion

You may request the deletion of your account at any time. This can be done either through the profile section within the app or by sending an email to [email protected]. The process to fully delete your account takes approximately 14 days. Please note that if you are subscribed to any services through the app, these subscriptions may need to be cancelled prior to the initiation of the account deletion process. 

We recommend reviewing your current subscriptions and contacting our support team if you need assistance with cancellation before proceeding with deletion. This ensures a smooth and compliant closure of your account.

Data Security

We implement a range of security measures designed to protect your personal information from unauthorised access, alteration, or destruction. These measures include technological and procedural safeguards in line with industry standards. However, it's important to acknowledge that while we strive to secure your data, no system can be entirely impervious to risks. 

The inherent vulnerabilities of internet communications mean that absolute security of your personal information transmitted online cannot be guaranteed. We encourage users to also take steps to protect their personal information online, including using strong passwords and being cautious with public Wi-Fi networks.

Equine Tendon is committed to protecting your privacy. We explicitly guarantee that we do not sell, trade, or otherwise transfer any kind of personal data collected through our app to third parties. This commitment ensures that the information you provide is used solely for enhancing your experience and improving our services as outlined in this policy.

Children's Privacy

The Equine Tendon App is designed for use by individuals aged 13 and older. Accordingly, we do not knowingly collect, use, or disclose personal information from children under the age of 13. If we become aware that we have inadvertently received personal information from a child under 13, we will take steps to delete that information from our records promptly. We encourage parents and guardians to take an active role in monitoring their children's online activities and to instruct them never to provide personal information through any website or app without their permission.

Changes to This Privacy Policy

We reserve the right to update this Policy at any time. We will notify you of any changes by posting the new Policy on this page. You are advised to review this Policy periodically for any changes.

Contact Us

If you have any questions about this Policy, please contact us at [email protected].